This hotel is not suitable for business travels. As someone who has stayed in hotels across the globe, I would rate this as one of my worst experiences.nnIt took over 40 minutes to just get to the front of the line at reception to try to check in. At the time I was told my room was not ready - it was in the process of being cleaned - could I wait in the lobby restaurant. I was given a free drink while I was waiting. After waiting for another 30 - 40 minutes, I went back to the reception desk to ask if my room was ready. It was not. They asked me to wait again while they found me an alternate room.nnThe staff are very friendly and professional but lack basic problem solving skill sets and have no ability to foresee and avoid issues. They are not empowered to make any decisions and when issues are raised, I was told it would be referred to another team.nnThe hotel did seem to be very family friendly with nice pools and a good gym. Location wise - it is not walking friendly, even things close by need a taxi to get to as major roadways need to be crossed. As taxis are easy to get and inexpensive, with pretty much anything you need within a 10 minute drive, I would consider this a good location.nnThe daily rates are reasonable but after dealing multiple issues, I would not consider this place good value for the money.
Flavours restaurant was awesome. Great selection and esp the grilling station and chefs that grilled my steaks to a perfect medium for all my orders. Staff were very accommodating, kind and professional. Highly recommended. Room 304.
Amazing stay...nReally made my husband's birthday a memorable one.. made a tasty complimentary cake for him. Pleasant staff... especially thanks to Rebecca, Caleb and Kevin...nAnd will visit again for sure.nnOne small thing it would be better if there's a little variation in breakfast buffet in two consecutive days...
I am a member at the hotel pool and gym and always have excellent service whenever I visit. All of the staff are extremely helpful and friendly. The pool facilities are excellent. Deepak in the pool restaurant/bar is lovely and always gives great service with a smile.
We enjoyed our stay here even though we stayed for a short time to relax, and we highly recommend this hotel for relaxation and fun. Staffs are so polite and very accommodating from reception to room service and breakfast Staffs are very helpful we really appreciate all of them. We are really looking forward to come back here with our family. Thank you so much.
We had a pleasant stay. Perfect place for family. Really hygienic & fast service. safety precautions are well updated. The staffs are really helpful and nice.nroom:913
We stayed here for visit as not far from Tawam Hospital. My wife is disabled and we asked for access friendly room which was provided and very adequate. Staff were friendly and helpful from outset. All facilities were available in the room and most of the hotel has access ramps for wheelchair access. A few minor points need consideration and comment. The shower was perfect for disability guests except the room does not drain so it becomes very hazardous to get out of bathroom after a shower. Only one dressing gown was provided in the double room. Other than these minor issues it was good stay and comfortable.
This hotel was previously run by Hilton, who did a good job but seemed to be too comfortable with what they had. With Radisson taking over, this place has had some subtle but great changes. Great environment at the pool, high quality of food at the restaurants, and an overall great environment.
Amazing stay. Staff is really great ! We received free upgrade and complimentary drinks. Very nice room, wide range of food and waiters are awesome. Swimming pools are perfect for having fun !
We had the pleasure of staying at this hotel twice in the last 2 months and both times we really enjoyed our stay. The staff are amazingly friendly and helpful. We loved the pool area, especially my kids, and we definitely will book with them again! We stayed in a studio room and I would highly recommend these rooms if you have small children.
Our family stay was good. Reasonable price for the full board. Food was fine, but not magnificent. Acceptable quality of the amenities, although the water temperature in the pool was way too hot 30+.
The hotel is amazing. The room is clean and warm. The housekeeping service is beyond great especially when it is Mr Goutam in charge. He makes sure everything is fine with the room. The food is great as the buffet is varied and tasty. I enjoyed a peaceful stay in there. Highly recommended.
Stay was really nice. Cleanliness of Charles with balconies are fine. A very special thanks to all chefs who prepare fantastic food. Breakfast and Dinner was very good and all Resturant staffs are very friendlyu2026Really recommended a stay..
Our company just had an iftar over there. The service was good. I like that there's a Starbucks in the cozy lobby of the hotel. Nice atmosphere for both business lunch and small talk
Was here for iftar, the meals were delicious. I really liked the quick service. There's ample parking space. It's a great place to spend time
The staff were phenomenal. So friendly and attentive! We loved Jessa who checked us in and took time to find out fun facts for us and Harsha who helped us load our car and got us water for the road.
I was on business trip to AL AIN. Great hotel and staff are courteous. Value for money and hotel is located at the middle of the town. So it is easy to access.
Perfect place for a pleasant family holiday. All facilities are Hygienic and safety precautions are well updated. Friendly and courteous staff members who are very willing to assist the customers. The hotel manager maintains his calm and manages very efficiently.
The room was cozy and clean. The housekeeping service was very fast and efficient. Kids enjoyed the pool, and the water slide was really fun. I'll definitely will come again to stay here whenever in Al ain.
Hospitality of the staff is excellent. Very peaceful place. Mr yaseer and all the chef are good. They already arrange good dishes in the dinner as well as in breakfast. Overall 5 star for the supporting staff
This hotel is amazing I like the service the chef name Khalid was really helpful he took care of my baby food. Staff Rebecca also is so helpful and friendly. The stay was flawless we had everything we wanted and more. Breakfast restaurant and makani are the best. Food is so tasty ud83dude0b
Very nice and clean hotel with good rate. Staff members are great. Breakfast items need some improvements
Overall it is so relaxing and peaceful place.nStaff is so friendly.nService is very good.nRooms is really big.nBalcony is amazing.nFamily pool is extremely funny, till 6.30PmnAdults pool is warm and safe, till 10Pm.nFinally and the best experience was in breakfast as there is high variety of delicious, fresh, and exciting foods and drinks.nOne word for staff 'keep it up guysu270c'nIt was perfect experience.nRecommended ud83dudc4dud83dudc4c
Nice resort. Had been there for a gathering with friends. Nice and clean place, liked the pool very much.
Very good experience, great resort /hotel.nStaff are very supportive, very good service.nFamily pool is very good. But very limited options in breakfast.
We stayed at the 1 Bedroom Villa with terrace and it was very well maintained with comfortable and good quality furnishing. Great for families with kids, the pool with the slide will keep them engaged in the pool for hours. Another major positive about this hotel is the staff, absolutely lovely service with a smile and they go the extra mile to make sure everything is taken care of. The only negative was the good which was not up to the mark, the breakfast was not good.