Nour Arjaan Rotana | Fujairah

Called reservations and asked to book Rotana Fujairah, the correct hotel. They mistakenly booked us in the different Rotana which is called a different name. We made the decision to drive 2.5 hrs as quoted price of 427 was acceptable. When we arrived there was no evidence of booking. Carol who took the booking at reservations and promised to send confirmation email never did. We had assumed after asking her that she would. We preceeded to call reservations on arrival after a 2.5 hour journey, arriving at 19.00. The calling and trying to resolve this took 2 hours before we gave up as the reservations person on the phone kept saying he will email our earlier confirmation tomorrow. We stated we need it now and there was no reason he couldn't email our conformation now to us as he had just told us he emailed to the correct hotel but was lying as he hadn't. He then hung up on us to make us go away. No confirmation was ever sent if you can believe it. We settled on paying 850 aed as other hotels were full and one of us was unwell at this point and didn't want to face searching another hotel at 21.30. Our birthday meal as well as evening was ruined by this as that was now missed. Ahmed the manager we spoke with the next day was good to talk to and gave the impression he will try to at least get us our money back. We would have not gone to the hotel if we knew it would be 850aed, so the 427aed was the deal maker than made us go for it instead of remain in Al Ain for the birthday celebration. We have not yet heard back from Ahmed and are not convinced they will do anything to rectify their mistake but we will see if Ahmed does fulfill this, this week. The hotel is pleasant but so far the customer service efficiency leaves much to be desired. If this doesn't get fixed for the mistake by Rotana that it is, be sure we will never stay here again. There are plenty of other lovely hotels next door that offer much more professional, organised and caring customer services to enjoy.

I started staying in rotana in January and till now I'm here. It’s very good and peaceful and enjoyable. I love it.

We stayed here to celebrate our 10th Wedding Anniversary and had to say the hospitality they provide is awesome, they perfectly make sure that your stay is pleasant at the hotel, anything I asked on phone with the guest services were swiftly provided by the staff. There is no issue for parking at all as they have a parking building just behind the hotel.nnWe had a one-bedroom Suite and the place was very spacious with a kitchen that had almost everything that we needed. There is recreation are on the 20th floor, with Gym, Pool, Massage, Spa, Sauna and showers, the staff there are very friendly too, we were lucky that we found the pool completely for ourself where the kids had their fun.nnThe complimentary breakfast was amazing, and we had a great time dinning by experiencing their wide range of international lavish cuisine.nnThere were huge hypermarkets just across the road, some wonderful restaurants nearby, Mosques near by where elegant and you could not miss any prayers.nnOverall it was a very pleasant experience and we will surely come back to this hotel when we are back in Fujairah.

We had a very pleasant stay in Rotana Arjan.nThe restaurant staff are so friendly.nnThanks to Sunny who prepared this cake upon knowing that we are leaving this evening.

Stayed here for around 2 months and overall it was a pleasant stay.nnIt is located on the same road that connects to the highway which makes it very convenient if you are travelling between the emirates regularly and if you get a room on higher floors the view is also good.nnThey have a 4 floor parking building just next to it so you wont have to worry about not finding a parking space.nnLaundry and room service was always on time and the job was well done every time.nnThe staff is very helpful and friendly.nnDefinitely recommend this place if you are looking for a hotel in Fujairah.

not that much .. ifound in my room a cockroach and the breakfast everydat it was a same !

It feels like sweet home ... Very comfortable living their.. i was there for two months twice . Everybody was great ..

Really a nice gesture and we'll atmosphere with reasonable price.

Great and delicious breakfastnnOrdered food inside the room was super

I had an excellent stay here while on business in fujairah. i was super impressed by housekeeping as the room was SPOTLESS (and i have a hotel background so i look out of habit ) , also it was very generous on size. Front desk team super polite and friendly too. Overall super, f&b; could be better, but was tolerable. please pass my appreciation to cleaning crew on 17th floor. mabrook!

I had an excellent stay here while on business in fujairah. i was super impressed by housekeeping as the room was SPOTLESS (and i have a hotel background so i look out of habit ) , also it was very generous on size. Front desk team super polite and friendly too. Overall super, f&b; could be better, but was tolerable. please pass my appreciation to cleaning crew on 17th floor. mabrook!

Very good service nice spacious rooms very comfortable I like it ud83dudc4dud83dudc4dud83dudc4dud83dudc4dud83dudc4d

Superb service, attentive, friendly staff. Hotel staff takes pride of their work. Deshmukh really up kept my room living space during my long stay here. Thanks again Rotana. Highly recommend

Very nice rooms with a mini kitchen, well maintained rooms, we can also use the gym and swimming pool which is on the 20th floor... The hotel is located in a prime place..

Amazing ud83dudc4f ud83dude40 ud83dude2f ud83dude2e ud83dude32 ud83dudc4f ud83dude40nThanks for allnMr nushadnYou are the best ud83dudc4c

Lovely place to be far from the big cities. Love Fujairah u2764 ud83dude0d

Mr.Abdul Faizan is very helpful and great service provide by him, He is very updated and supportive at reception

Great hotel! Service room amazing! Deshmeck is a really nice guy! Always up to help.

VERY peaceful and yet in the city. Hotel gives homely feeling and the housekeeping staff are very good at their work. Especially Mr . Jitendra was very punctual to his time and he used to make the room very perfect

Good hotel in terms of friendly staffs. Lobby is spacious for meeting purpose. At downtown, easy accessible for all services, reception view not attractive, housekeeping is best. free parking, stylish restaurant with rich international buffets, long term and short term accommodation, best rates.

Wonderful amazing luxurious hotel apartments. Staff is amazing. Long term booking manager Ziad is a GEM and star. High quality interior of apartment. Clean and clear apartment. Excellent quality furniture. Prompt service. Superb service staff. Aesthetic sense is great and truly reflective in rooms.nI booked initially for a month but will extend my stay for 6 months now.nDefinite recommendation.

Everything old in the Suit. The Television not clear at all and there are some channels. The iron and iron board damaged and dirty. The toilet small but okay. The air-condition is very good, strong and cold.

Fantastic rooms...cheerful staff...good house keeping service.....breakfast yummy ud83dude0b

Very nice place. This is not my first time to stay here. I really recommend it.