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Sofitel Dubai The Palm

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About Sofitel Dubai The Palm

Discover the warm French-Polynesian welcome of Sofitel Dubai The Palm, a luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

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Reviews (8683)

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Damian Wilson
Damian Wilson
November 15, 2022
Fantastic hotel! First holiday as a family and the hotel was perfect. Catered for small children perfectly. Location was superb. Every single member of staff were so welcoming and friendly, so so professional.nJacob the concierge couldn’t do enough for us, always at hand to help us going above and beyond to sort anything we needed.nWould happily return!
Angela Breakspear
Angela Breakspear
October 12, 2022
Great hotel. Lovely French, Polynesian style. We were a couple but it looked like it catered well for families. The service was beyond excellent. Our housekeeper particularly (Rachna) was wonderful. She kept our room spotlessly clean & well stocked and whenever we saw her she always asked if there was anything else we needed. Each a worked really hard and is a credit to the hotel team. Thank you for the bedtime chocolate too 💜
Cheryl B
Cheryl B
October 12, 2022
Loved the room and my view. Breakfast buffet was great. Service excellent. Lemongrass fragrance throughout hotel amazing. Pool very nice. Ask about photo shoot, they did a great job. I would stay here again.
Joanne Martin
Joanne Martin
August 17, 2022
The vast majority of staff are lovely at this hotel. Nothing is too much trouble, they are super polite, helpful and friendly. Jacob in Concierge was especially wonderful. Our two children adored him, he was always polite and professional and made a fuss of our children.nChoice of restaurants is really good, although the menus for the children were a little limiting at times. Our son would have loved to have had some of our options instead sometimes, not all children like nuggets or fish fingers and chips. Lovely choice at breakfast, everything you could think of. Does get busy a little later in the morning.nThe pool areas are great and our children loved the water slides. Lifeguards were fab. I was so shocked though that people were reserving sunbeds. It could sometimes be difficult to get one at certain times of the day here and I was truly surprised with this at a 5 star hotel and that people could reserve 4 or more sunbeds at 8 or 9am in the morning and did not appear for hours. We even saw some people sneaking in before the pool area was open and were reserving beds with personal items.nAll areas were amazingly clean. Our room was cleaned daily and to a very high standard and water replenished which was great.nOverall, we would definitely stay again.
Rob Harris
Rob Harris
August 17, 2022
Amazing hotel on the palm. The service is wonderful, especially in the premier lounge. We had a prestige suite, plenty big enough for 2 adults and 3 kids. The facilities were really good. 2 things I'd suggest are offering complimentary pick up and drop off with the suites and updating some of the technology in the room like the music system. It's still for an iPod, who has one of those anymore. A brilliant location on the palm, amazing views of the new Atlantis royal next door.
Nir L
Nir L
July 18, 2022
Great hotel. The hospitality is top quality. The rooms are very large and comfortable. The hotel is far from everything. If you are looking for a resort just to relax in and not leave then it is perfect for you. If you are looking to see attractions and go out then just know you will need to always take about a 30 minute taxi ride. The only reason I did not give it five stars is because of the breakfast. The breakfast was not to a 5 star standard. Other than that I recommend it for people who are looking to just chill in a resort all day.
S. Assiri
S. Assiri
July 9, 2022
Great place to have rest of everything and enjoy your view and services.nActivities unfortunately was so limited and you will love it when you come only for spa.nThere was lack of communication and explained for a lot of things.nIn general good place and need to be more proactive.
Jitt
Jitt
July 5, 2022
This place is amazing. We had a fantastic family holiday at this marvellous location. We wish we can stay longer but unfortunately we will have to head back soon.nThe staff are friendly, helpful and polite. The restaurants are fantastic, with plenty of choice, we went for full board so we had a limited menu but there was delicious food. The porterhouse restaurant went out of their way during my daughters birthday, Harry was especially helpful.nThe spa facilities are outstanding with brilliant choices of massages and treatments. The gents hairdressers offer facials which we're really relaxing.nWe will definitely coming back here , we had such a great time.
Mohamed Izam Mohamed Hani
Mohamed Izam Mohamed Hani
June 14, 2022
Great People, great hospitality, great experience...nnWonderful staff at the breakfast; they are so attentive to details and your needs. They are always happy to serve you as well...nnPrincess from the premier lounge deserves a great big shout out. So was Deepak from the main entrance. Friendly and ready to always render a helping hand with our queries.
Mahnaz Ravenpour
Mahnaz Ravenpour
June 1, 2022
A family of 12 people in x4 separate rooms with an apartment for another 3 adults. We all had an amazing time in the hotel . Our room service was an excellent job done by Gobinda , who also was great help for my disabled mum whose had her separate room . Very polite and attentive staff and the restaurant was also clean. The food was fresh but I wish there were more options. Also there were not much summer fruit options except for apple ,banana and oranges. Some mixed summer fruits bowl were simply cut apples more than anything else. Dessert section was nice but surprisingly no ice cream parlour . Overall my husband and I enjoyed our stay in the hotel and would like to return again. I have met some other travellers also from UK whose been here in the past and return. My only little concern is that my sister in law just lost her precious watch in the apartment room she shared with her daughter and her mum which it’s been reported and the management is dealing with the matter at the present. We will leave tomorrow but in happy that we’ve had a great time in Sofitel The Palm hotel. I definitely recommend it and I thank the staff and the management for their excellent service.
Mahnaz Ravenpour
Mahnaz Ravenpour
June 1, 2022
A family of 12 people in x4 separate rooms with an apartment for another 3 adults. We all had an amazing time in the hotel . Our room service was an excellent job done by Gobinda , who also was great help for my disabled mum whose had her separate room . Very polite and attentive staff and the restaurant was also clean. The food was fresh but I wish there were more options. Also there were not much summer fruit options except for apple ,banana and oranges. Some mixed summer fruits bowl were simply cut apples more than anything else. Dessert section was nice but surprisingly no ice cream parlour . Overall my husband and I enjoyed our stay in the hotel and would like to return again. I have met some other travellers also from UK whose been here in the past and return. My only little concern is that my sister in law just lost her precious watch in the apartment room she shared with her daughter and her mum which itu2019s been reported and the management is dealing with the matter at the present. We will leave tomorrow but in happy that weu2019ve had a great time in Sofitel The Palm hotel. I definitely recommend it and I thank the staff and the management for their excellent service.
Laura Dickens
Laura Dickens
June 1, 2022
Fabulous hotel, our club suite was just stunning, the bath tub is amazing! All the staff here are wonderful very attentive, nothing is too much trouble. All the restaurants are great with a really good selection of varied food beautifully prepared.nBlanca made sure our stay was just lovely.nThe club lounge is great, staff are so kind, making sure you have everything you need. Completely spoilt!nDefinitely aren’t come again.nThank you
Laura Dickens
Laura Dickens
June 1, 2022
Fabulous hotel, our club suite was just stunning, the bath tub is amazing! All the staff here are wonderful very attentive, nothing is too much trouble. All the restaurants are great with a really good selection of varied food beautifully prepared.nBlanca made sure our stay was just lovely.nThe club lounge is great, staff are so kind, making sure you have everything you need. Completely spoilt!nDefinitely arenu2019t come again.nThank you
Brendon Owens
Brendon Owens
May 6, 2022
Beautiful hotel and location.nnUpdate 6/5/22nnWe have returned for another beach day and this place is still an incredible day out. Price is fair in comparison (150AED pp work no redeemable) to the other 5 star hotel Beach passes. The whole hotel is well kept a free the staff are fantastic. The pools are lovely and the water slides are a great bonus for children although the 2m depth at the end of the slide would be a concern for non-swimmers. The lifeguards are on hand though. The added bonus for a beach day is that they provide hot showers. Not something that is common across the hotels for a beach day pass. Will definitely return here.
MY HOMES
MY HOMES
March 28, 2022
I've been to so many good hotels but the customer service I received at Sofitel was outstanding. One of the staff, Linda was very professional.nnThe pool and the food was very good. The rooms are very tidy. The staff were very courteous. I Will surely recommend this hotel to my friends.
Harold Parangat
Harold Parangat
March 16, 2022
We enjoyed the quick visit, it was a fantastic one. Staff was extremely well trained with attention to detail specially Erwin, he assisted and greeted us immediately.nnI would definitely come back and bring my friends with me to have lunch/dinner as the food they served are really good. Special thanks to Jenny from the Recreation who assisted us on what are the things we can do while in the resort.
amit240989
amit240989
December 2, 2021
In addition to the great guys behind the bar, Mr Win and Vishnu who were part of the team in the concierge/lobby really made my trip a special one. They took the time to get to know me. We spoke about our families and they wished mine well when I left. Hope to see them all again soon
Terry Angelo
Terry Angelo
October 16, 2021
The best spa experience in Dubai.nService : very professional, accommodating, and attentivenFacility : amazing. All the spa facilities are working properly, well maintained and clean.nIt was very relaxing and quiet.nRestaurant : Olivier is a good place for tea or coffee, it has tasty desserts with nice and cozy ambience.nIt is quite pricey, but very much worth it.
hazel Maras
hazel Maras
September 1, 2021
Really kind staff who go to great lengths to ensure you enjoy your stay. We had a minor issue with our room when we first checked in however, the team instantly changed our room with no questions asked. Would highly recommend.
Hasan Ergashev
Hasan Ergashev
August 30, 2021
ONE OF THE AMAZING LUXURY RESORT!nEverything was beyond the expectations starting from welcome stage until the last moment. One of the quiet and relaxing resort along with wonderful kids activities. Premier Lounge is one of the Luxury dining place. Feeling very warm atmosphere in the lobby and around the resort. Who ever greeted and assist, showing so kind and memorable service.
Simon C (Simon)
Simon C (Simon)
August 27, 2021
I was hesitant to post this as I had some good service by the hotel staff and this review in no way reflects their service. Its more about the hotel.nnSo first the bad:nThe rooms, carpets in hallways and general areas need a touch up or replacing. Obviously it's been a hard year for the travel industry but this hotel is tired and in need of even a slight refresh.nnThe pools are generally OK, but don't expect to get anywhere near them on weekends when the day guests take over the hotel. The walking surface around all the pools needs a coat of non slip. It's downright dangerous for little kids. The slide pool was nice and the lifeguards a friendly bunch.nnThe breakfast was initially in one of the indoor restaurants and was OK but during our trip it was moved to the ballroom. You needed to walk out in the hot sun to get to breakfast in what I can only call a soulless Hall full of people. It was dreadful.nnThe beach was as expected on the palm. Not very good. But half of it was not open and you could see and hear the heavy machinery moving sand around. The swimming areas were marked out as horribly as possible and an eyesore. But we didn't really use the beach apart from 15mins in a week as we were on holiday.nnThe bar was OK, very expensive but expected. The bar staff were lovely and I would like to thank them personally. Also the concierge team and valet parking were quick and always ready to assist.nnLots of the staff are being trained but this was understandable.nnI would have rated this two stars if it weren't for the front of house team and I don't know.nnI lived in Dubai for six years so know how good the hotels can be. This sadly is well beyond its best
Anna Savinyh
Anna Savinyh
June 25, 2021
Outstanding experience in every possible way. Highly professional staff, polite, attentive, and acting before you could even think. Rooms are comfortable, spotlessly clean, relaxing, and very welcoming. Room service is great from housekeeping to laundry. Food is something to remember and talk about. Dinner at the Porterhouse Steaks and Grills was the perfect farewell event of the perfect vacation. Definitely coming back and will recommend it to anyone coming to Dubai to visit this place.
O. K.
O. K.
May 10, 2021
*All around carefree package - we would love to come back*.nnA fantastic hotel on the Palm very well maintained, with a beautiful pool and direct beach location. Just the right thing to spend a relaxing and unforgettable holiday.nnThe staff is extremely service-oriented, especially Mr. Rabo at the reception, who does his job absolutely right, contributes significantly to the success of the hotel. He was always friendly and committed to all our requests. His warmth made us feel at home.nnVery nice big rooms with a great shower and free-standing bathtub. The rooms are very clean, stylish and luxuriously furnished. Nothing was missing. Especially the view of the sea and the skyline is very amazing.nnThe breakfast was very good, despite the Corona, there was nothing missing. The hotel has set up a great buffet and each stand has its own waiter to serve you.nThe hygiene concept was very impressive.

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