The hotel property is outstanding! People can enjoy different restaurants inside the hotel premises, serving a variety of cuisines. The rooms are amazing. The amount of space inside is very nice, all amenities are provided, bathrooms are big enough and great views of the city of Dubai can be seen from rooms.n4/5 stars because I had a bad experience with one of the staff members during breakfast which I did not expect. Other than this incident, the staff is modest and generous. Also, Indian food quality in the breakfast needs to be improved to some extent.nOther than this incident, I had a wonderful and very enjoyable stay. I highly recommend this hotel!
We had amazing experience!!! We enjoyed every moment!! A beautiful large hotel, clean and decorated so pretty for Christmas , excellent and varied food and staff who went above and beyond to make sure we had a good and pleasant stay. Always with a smile and wiling to help!! Thank you Grand Hyatt team very much for accommodating us!!! Is I could put more stars I would !!!! We already miss 😀
Very busy hotel - if you’re traveling as a family this is more for you. Lots of on-site activities and pools. We had requested a King bed and and it was confirmed via the Hyatt app. On arrival the agent that checked us in assumed since it was 2 guys that we needed a 2 bed suite. I was not feeling well during check in due to the extensive jet lagged and possible dehydration, so I didn’t not catch this and went straight to the room to try to relax and was not up to changing rooms at the time. The AC was set at 72° and it was very hot to sleep in… we had to call and maintenance had to come in a change the settings. There is a nightclub in the lower levels - we were on the second floor and you could hear the bass up until 2am which was not fun. The rooms are okay, Housekeeping was excellent. This place could have been 5⭐️. One last thing, Jackie O at the check in counters made it a point to greet us every morning and asked what she could do for us, you can see that she loves to help others and she alone made the experience there that much better. Thank you Jackie!
More like a 4-star hotel than a 5-star. The shower cubicle kept leaking water, some of the power outlets were not working, overly expensive food - functional wise, the hotel was lacking in some areas. The breakfast choices were lacking, and it seemed I could get the same breakfast choices at a 3-star hotel. The service from the staff was good, no problem there. Overall, the hotel definitely did look like a 5 star hotel, but because of some function flaws here and there, I can only give it 4 out of 5 stars, and not 5 out of 5.
I have no words to express how relaxed and happy I was in this hotel from the time I booked it till the time I left. The valet parking to front desk to the quality and tidiness of the rooms; was immaculate. This is going to be a definite come back to every time we are here. Although the prices for the next coming stays are quite high but I still gave it 5 ⭐️ because it lived up to that standard and celebrating my anniversary here with all the rose Patel’s and lovely notes and the price was quite reasonable for this stay! I am coming back for sure!
Check in time is at 2pm and they claimed couldn't honour that as they allowed guests late check out. How is that the problem of paying guests who want to check in? Then system failure with the keys but claim that's not their problem. Booked 3 rooms but can't be on same floor eve though we had 7 children. Reception claimed hotel was full even though could still make booking on their website. Asked to speak to manager and a man claiming to be manager came out to say sorry and not their problem and we had to take what they gave us and late check was not their problem. Have one room on 12 floor and the other 2 on the 4th floor. Check in times different. Then a lady saw the commotion and came to speak with us claiming the previous person was not the manager. Seems like lies are not a problem at this hotel. Manager promised due to issues she will give complementary lunch or dinner and will call me when I have settled in. Called to say restaurant was fully booked and will call me following day. Didn't call. Went to reception to ask a few days later and was told by the alleged male manager that other manager is off on holiday and now won't honour what she offered. Avoid hotel if you value good customer service
We went with college’s to Grand Hyatt Dubai last night we had dinner at Ballroom and it was an amazing! More I would share its food … very delicious food we tried kebabs, chicken with chestnut different kind of rice and desert. It was very very tasty. Ice cream station I couldn’t find unfortunately but overall I like it so much! Personal very kind when I asked for hot drinks it was immediately served by the waiter, Chief Ramin kind and helpful! I really suggest you for all!nThank you so much and wish you be successful !
We went with collegeu2019s to Grand Hyatt Dubai last night we had dinner at Ballroom and it was an amazing! More I would share its food u2026 very delicious food we tried kebabs, chicken with chestnut different kind of rice and desert. It was very very tasty. Ice cream station I couldnu2019t find unfortunately but overall I like it so much! Personal very kind when I asked for hot drinks it was immediately served by the waiter, Chief Ramin kind and helpful! I really suggest you for all!nThank you so much and wish you be successful !
Paid good money at this hotel. Haven’t seen my father in 11 years and we met here. I had a big problem with the way they conduct their service at the restaurants especially the sushi place. They don’t understand the difference between attentiveness and pestering when waiting on you. If you like to go a place where you cannot even enjoy your meal because the servers pester you then this is the place for you. The servers were in our face so much I didn’t even get to enjoy my meal. After the third time of kindly asking not to be bothered for 5-10 minutes with no luck, the fourth time , I told the server please after this one time please tell your colleagues not to approach our table again for 10 minutes because we are having critical conversations , 1 minute later another server, again, is in-between me and my father again trying to wipe down our table. I respectfully asked for some privacy but the servers like some sharks circling us and watching us eat the whole time wouldn’t back off. Ruined my entire dinner experience. I will not be eating there ever again or returning to this hotel simply due to the fact that the hotel took no responsibility after I voiced my concern and addressed it with condescending smiles on their face. I can’t give a one star because there were gem employees like Roshan an employee at the concierge table who was very kind and helpful with respect to other requests and also the pool staff had helpful employees. I’m completely bummed out and sitting here writing this lengthy review when I should be enjoying my reunion with my father. I’m very disappointed. Farewell grand Hyatt , see you never again.
The Grand Hyatt Dubai is a wonderful place, the staff are their greatest asset, they really are fantastic in this hotel. Every single staff member seemed happy and genuinely sincere. The rooms are wonderful too, stylish, large and comfortable. Theyu2019re really nicely done. The lights in the room were a bit annoying, some times you want just one light on but it didnu2019t seem possible. Some of the 5 star benefits had been removed in this hotel like free water by the pool, also the sun loungers are very 3star IMO. There wasnu2019t any flexibility in the dining time which didnu2019t quite suit us. The quality of the food on the buffet was excellent, regularly replenished and the staff worked hard to look after us with the drinks orders etc. it can get quite busyu2026 the hotel is still using single use plastics for toiletries which is a big annoyance of mine because I end up picking them off the beach. Plastic in the ocean is absolutely shocking and Iu2019d encourage anyone reading this to also mention it in their review as we can drive change. These plastic bottles are incredibly fiddly to use in the shower and a pump dispenser is much easier. So the hotel is wonderful in lots of ways but there is room for improvement in some areas but Iu2019d like to say again how wonderful the staff are! Thank you to everyone who looked after us.
The Grand Hyatt Dubai is a wonderful place, the staff are their greatest asset, they really are fantastic in this hotel. Every single staff member seemed happy and genuinely sincere. The rooms are wonderful too, stylish, large and comfortable. They’re really nicely done. The lights in the room were a bit annoying, some times you want just one light on but it didn’t seem possible. Some of the 5 star benefits had been removed in this hotel like free water by the pool, also the sun loungers are very 3star IMO. There wasn’t any flexibility in the dining time which didn’t quite suit us. The quality of the food on the buffet was excellent, regularly replenished and the staff worked hard to look after us with the drinks orders etc. it can get quite busy… the hotel is still using single use plastics for toiletries which is a big annoyance of mine because I end up picking them off the beach. Plastic in the ocean is absolutely shocking and I’d encourage anyone reading this to also mention it in their review as we can drive change. These plastic bottles are incredibly fiddly to use in the shower and a pump dispenser is much easier. So the hotel is wonderful in lots of ways but there is room for improvement in some areas but I’d like to say again how wonderful the staff are! Thank you to everyone who looked after us.
First family trip abroad and couldn't have chosen a better place than the Grand Hyatt. The stay was pleasant, they catered to all of our needs. I was very pleased with the way they have accommodated us as the staff were very friendly and extremely helpful. The room was cleaned on a daily basis and supplied us with loads of water and fresh fruits. We also had a great time at the pool.nnThe only little suggestion I would make is to have more breakfast choices for the hot section, as it was the same every day.nnI will definitely be coming back to the same hotel again in the near future.
Only stayed here for 1 day. We had flight delay in Dubai with Emirates who arranged for us to go here. The hotel itself was very good, staff were professional and efficient. Our room was very comfortable. Good pool area as well. Perfect for either business or pleasure. The buffet style restaurant had a very wide choice to suit all tastes. The central area of the hotel has an extensive indoor garden area with a real stream running through it. Would definitely stay here again.
This Hotel has been one of the best in Dubai and our choice for many years for both business and recreational trips...considering their price range, the rooms are now in dire need of renovation..a big flat screen is no substitute for decent and unworn furniture, clean carpets and working toilet flushing systems... a pity really, as the hotel as such with the great pool area, the really good restaurantsnand the always friendly staff, would deserve a good touch up and a return to the more glamorous days when windows were clean, and carpets less sticky...nnI'll return to the Grand Hyatt nonetheless and hope to see improvements...
We spend 10 days with two young kids in this lovely Resort/City Hotel. The location is great to explore the city. The family rooms are spacious, the pool area really great, always very clean and meet the need of everyone: toddlers, kids and adults.nThe pool service team could be a bit quicker and more proactive, sometimes it took a while to find a waiter. The breakfast is sometimes crowded and split over 4 restaurants. There are big differences among the restaurants but its at any time your choice to wait for your prefered spot.nThe restaurant waiters are amazing. We were served by Lissa frequently. She was so welcoming and friendly that we enjoyed every dinner to the fullest. Overall a very good experience we will certainly try other Grand Hyatt's in the future as well.
True 5-stars hotel. Rooms are pretty nice, but a bit dated. I've found that city view room is very attractive even if much cheaper than garden. Food is superb. Outdoor pool clean and nice. Service is top notch. WiFi pretty stable. I would say that walking around hotel is a bit complicated since almost no pedestrian infrastructure here.
A fabulous hotel.nDubai has several 5star hotels but often when I visit its just the ratings that make them 5start but not the service or the amenities or the food.nIt was my first visit to Grand Hyatt and i am already looking forward to my next visit to this property.nEvery thing was perfectnThe rooms are spacious with excellent views of either skyline or creek. We stayed with skyline view which was magnificent.nThe hospitality is unprecedented they really do take care of their guestsnThe breakfast and dinner buffet both were sumptuous with wide variety of food to die for.nOverall i would want to extend my regards to the team who took care of us during our visit.nLooking forward to meeting you all again.
When I have booked stay for my parents which was their first out of nation trip - I wanted to be in best place to stay and grand Hyatt didn't disappoint me as well as my parents.nMore than me they were super happy with service provided by Hyatt and services availed by my parents.nThey loved your hospitality, service, food, courteous, lovely welcome whatever it is they loved everything about you guys....nManager / in-charge at the cafeteria was very helpful for them in arranging food n services which made them super happy....nThey felt peaceful and calm during the stay for 1 week...nThanks team Grand Hyatt, Dubai
Amazing family friendly hotel! We were blown away by the number of restaurants and the quality of the food.nnThe rooms were really modern and the pool area was amazing.nnThe best part of the experience was the warmth of the staff. Everyone from the check-in to the cleaning staff were just amazing!nnIt's also about 20 minutes from any must see attractions in Dubai.nnWe'll definitely be back next time we're in Dubai.