Midnight Supper at St. Regis Mexico City

Love the spa and gym - lots of space and clean facility overlooking the city, great service, great location.nGot stuck in the elevator for 45 minutes. They tried their best to get us out. Was traumatized but we survived. Still would recommend the hotel.nBeds are comfy. Was here for F1 weekend. It’s really busy and you need to book well in advance.

Went to St Regis for their special birthday day! We started the day with a spa treatment (Thank you Larissa, Damaris, Sandy, and most importantly Suzana who was amazing!). We then headed to the restaurant for the Easter Afternoon Tea. The experience was okay, but nothing impressive. The items were quite simple. The tea presented was tea bags, not loose-leaf tea. Although it was a package for two people, they only brought one item of each sweet/pastry, so we had to split the already small sweets in half to be able to taste them all. Very unusual for an afternoon tea of this caliber. When we first inquired about the tea, it was described that it would include a cocktail per person. No cocktail was ever offered. The ceremony had a unique flow, and seemed choppy at times. When settling the bill I asked if my Bonvoy points could be added to my Marriott account, something I have done before at dining venues at the hotel and other Marriott hotels in the city. The server brought the iPad to add the points and he seemed he had forgotten the password, he asked his coworker in Spanish about the password, and then left the table. He came back telling me he was not able to add it right now with some sort of story about a QR code, then he asked me to come back in a week with my receipt for the points. I laughed at this odd request and kindly mentioned we were leaving the city tomorrow. It was just such an unimpressive tea compared to other St Regis hotels in North America. The staff appear to be quite new and not well trained.

Great service great time, clean and very well appointed hotel. In the heart of downtown with easy access. The staff is friendly and very accommodating. The food is excellent. Overall the experience was very satisfying and relaxing.

This hotel is beautiful and the food/drink is amazing. Unfortunately, that’s where the amazing stops. For a five star hotel we received two star service when it came to our reservation. We indicated that we needed an early check-in, the hotel said they could accommodate us. Upon arrival we were told our room was being worked on and would be ready for us very soon… three and half hours later we still do not have our room keys. We have tried to pay for our reservation with three different credit cards: their card reader was not accepting any of them. Reception made it sound like it was a problem on our end even though I used the same card last week when I stayed and they had no problem charging it then. For the amount of money they charge for this hotel, top notch service is expected. We will be taking our business elsewhere in the future.

I used to come here all the time and we used to come so often we would get special stuffed animals, cards with our names, and cookies. the st. regis staff are just so welcoming and warm.nnI hope that a lot of people find this review when they're trying to make a decision to go to this hotel (do it! You won't regret it)

Stayed here for three night for my moms birthday. Ivan is the best and the staff at Diana restaurant were attentive. Bellman are also awesome. I do not have the names but every time I got off the car or left hotel, they greeted us with big smiles. Love it.

Ambassador review: I had a truly memorable experience at this lovely property, which I can attribute entirely to the amazing staff here, most notably the incredible butler team, and especially Ivan. Thank you for the incredible welcome to your property and the nonstop, top tier service! The interior spaces are gorgeous, the food is top notch, and the room was an oasis within the bustling neighborhood. I worked remote from my room for the week and it was an extremely comfortable experience. I can't wait to visit again soon. Thanks again for the memories!

Had lunch in restaurant on the third floor. It’s a wonderful experience to dine there in luxury with top notch service. We had the avocado pizza which sounds weird but was actually very good. The pizza was somewhat reasonably priced for the comfort of the restaurant but if you get a glass of wine ask for the price first. We ordered 3 glasses of Cabernet and when I got the bill they were 570 pesos ($35) each. Nevertheless a beautiful experience.

fabulous meals...delicious! service is top notch...the view is beautiful w a cool breeze...lovely building w a great downtown location...pricey but worth every pesos!!

what i liked: location on reforma was very good. room was very nice and comfortable. bathroom has shower and bath, big mirrors everywhere. view was great. juice and coffee is good. gym is great. the staff is friendly and helpful. a lot of security.nwhat i didnt like: the lobby area isnt very socially accommodating. in the room there was no place to store luggage. lighting was dark. service knocked way too many times. food is outrageously priced at least 3x´s more than normal and is average tasting. pool is small, not for swimming, if there are other people its just for standing. if there is a couple in the whirpool, forget it. not totally perfect, had to call about running toilet and holes in the bedding linen, but was fixed right away.nwould go back.

Make sure to use u029cu1d0fu1d1bu1d07u029fu0299ou029fu029fu028f.u1d04u1d0fm when booking a hotel. They compare countless booking web sites and normally will have rooms much cheaper than others! You're welcome :)! This hotel is one of the best in this area. I've been staying here for years. If you stay for a few days you definitely will love it I'm sure!nnService was A+ and incredibly friendly, we felt like we were at a home away from home. The Sunday brunch was a slight let-down for the price- I expected more higher-end offerings but the live-violinist was a nice touch.

Make sure to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. They compare countless booking web sites and normally will have rooms much cheaper than others! You're welcome :)! This hotel is one of the best in this area. I've been staying here for years. If you stay for a few days you definitely will love it I'm sure!nnService was A+ and incredibly friendly, we felt like we were at a home away from home. The Sunday brunch was a slight let-down for the price- I expected more higher-end offerings but the live-violinist was a nice touch.

Amazing hotel: room was super clean, comfortable, service was wonderful, breakfast was amazing, location is super convenient, staff is super friendly. Canu2019t recommend enough, would definitely go back!

Amazing hotel: room was super clean, comfortable, service was wonderful, breakfast was amazing, location is super convenient, staff is super friendly. Can’t recommend enough, would definitely go back!

Beautiful hotel! Great location! Amazing staff. Large breakfast.nnI fully enjoyed my stay here. Great status recognition also.nnSpecial thanks to my butler Ivan, it is because of people like u that make people's vacation amazing. Thank you! I will see u again in future when i return to the hotel.

Great location, food and drinks. The service is outstanding per usual. Really enjoyed the location of the hotel though! Nice gym and pool

My family and I went to the terrace for the tea service. This was my second time doing the same service. I love how accommodating they are. I asked for a vegan tea service and they delivered with the most delicious food.

Service was A+ and incredibly friendly, we felt like we were at a home away from home. The Sunday brunch was a slight let-down for the price- I expected more higher-end offerings but the live-violinist was a nice touch.

Locate in one of the main streets of Mexico City plus a view amazing, Sundays there is a bicycles day from 8 to 2. Roller skates, bicycles, walking, jogging. The whole family, alone or acompany by somebody else, is relaxing and fun.

I thoroughly enjoyed our stay. It took a little bit to get my room prepared, but once in no other issues and a few daily surprises. If go back when visiting CDMX.

Top notch. Spa is fantastic , as well. Staff goes above and beyond, def will return.

This was one of my favorite hotel stays ever. The luxurious rooms and service were just wonderful.

We had a really fantastic stay at the St. Regis in Mexico City in early January. The staff was extremely professional and the service was excellent. We appreciated the entire concierge staff who was able to take care of the multiple requests we made including getting a tuxedo on very short notice and returning it for us without difficulty. They made excellent restaurant recommendations too. We did in-room dining several times and it was fantastic and consistent. We know that in-room dining and laundry service are two usually weaker points for hotels but they did an absolutely fantastic job with both. The best word to describe the experience is luxurious and professional. Lots of really thoughtful details in the room, housekeeping was super on-top of our room both in the morning and for turn down. Weu2019d absolutely stay again.