Hotel Marquis Reforma | Mexico City

My experience here was good for the most part, same with the service. The hotel is kind of old and in need of some remodeling. Fernando was amazing upon my arrival. So why the two stars? Coming back from a late night there was an employee who was trying to tell me that my friend could not enter the hotel. I had registered her as a guest with me upon my arrival but he did not have her in his notes. I have NEVER been to a hotel that has told me I cannot have a friend stay the night (so long as we are quiet and respectful). After paying as much as I did for a Junior Suite, there is absolutely no reason why this hotel should ever tell me that I cannot have one person stay the night with me. Will not be staying here again.

We booked this hotel because we wanted to try a new area that wasn’t polanco and were pleasantly surprised by everything about the hotel. The reception area was nice and the staff unloaded our bags from the Uber. The rooms were large enough to fit all of our bags without us having to step over them to get to the beds. The hotel gym is one of the largest and nicest I’ve seen. The hotel is a little dated but it’s also a fraction of the price of the new 5 star hotels like ritz or 4 seasons so I’m glad I booked it. The location is also the most central location we’ve stayed at with easy access reforma 222, the park, condesa, and all of the restaurants in between. On Sunday when the road is closed you can step right outside the hotel to jog on the street. Overall wed definitely stay here again.

Didn't check in, just went for a two day meeting, so I cannot rate the rooms. But, everything else is so "luxury", the restrooms are impecable, the service and attention of the "butlers" were efficient and kind. The concierge service is so helpful and really amicable. Eat in the hotel restaurant at "Los Canarios", the food was good, kind of expensive but you expect that because of the hotel level, in general the service was good but just one waiter wasn't nice and acted not very respectfully because he got mad at some of our friends and let us alone without any service saying "they are in my way, I cannot stand it". We comment that and other waiter heard it and immediately attended our table in a very nice way.nBut I have to say the service in general is very, very good.

I’m floating on air after my incredible massage by Javier. He’s skilled, knowledgable, and gave me one of the best massages I’ve ever had (and I’ve had a lot). Definitely request him, as his he is able to do both a lot of pressure (which I requested) while also offering a light touch on the relaxing facial massage at the end. In addition, the spa was wonderful and completely made me a new person after a long week of work! Thanks so much Javier!

What a beautiful Hotel!nnUpon arrival the staff give you a 5 star treatment and make you feel you are the most important guest at the hotel.nnI got upgraded to a bigger room with a beautiful view of the city and my room was beautiful!nnIt’s a georgeous hotel located 2 blocks from Castillo de Chapultepec and a block away from la Diana Cazadora.nnThe restaurants are top notch as well as the piano bar and the service is great!nnI cannot wait to go back and stay in this hotel again.