Hilton Mexico City Reforma

This is a tremendously great hotel, with great staff and management, wonderful location. The price has gone up a lot, I guess because of the exchange rate. My one and only complaint is that the dinner in the Executive Lounge is no longer very good. Before the pandemic, they had a chef who was truly a five-star chef. Now the food is basically nasty, tasteless, unimaginative. But i still stay at this hotel, because of the wonderful service, location, uniformly professional staff.

Booked the Presidential Suite.nnThe room itself was really nice and most of the staff was great. Especially the young lady at the bar who made the most fabulous espresso martini.nnHowever, there were two incidents that really put a damper on what was supposed to be a fun weekend.nnHours into my stay I received a call from the front desk to tell me my music was too loud. Mind you if was around 4:00 PM and the concierge for the room turned on the music for me.nnThe worst part was the rusted irons in that destroyed my clothes. It took three separate irons and multiple calls to housekeeping to get an iron that wouldn’t damage my clothes. Due to this situation my friend and I missed his birthday dinner reservation that I booked months ago. It was truly a headache attempting to find another restaurant last minute on a Saturday night.nnI expect a certain level of service when I’m paying a premium price for a room. I didn’t receive that level of service at this hotel. I’m highly disappointed.nnUpdate: The front desk asked me about my stay and I explained my disappointment. She told me someone would reach out. It has been three days and no follow-up from the hotel.

Everything was perfect except the room temp. The thermostat will not adjust past a certain temp and if you want to be in a cooler room to sleep - this is not the hotel to do it in. The room was hot and it was a pretty uncomfortable two nights of sleep. I want to give this a 5/5 but can't because it was miserable to sleep in. Otherwise: clean! spacious! great view! I'd recommend it to friend who will be in town for one ngiht.nnThe restaurant(s) on the first floor are amazing! The location puts you close to everything!

I fly in from the States and stay at the Hilton Reforma for the location. This hotel is located in the historic center of Mexico City and convenient to many restaurants, monuments, and even a park. There's so much to do within a 10-20 minute walk! The staff members are friendly and usually speak decent English. The rooms are clean but could use maintenance on small things. However, the views are nice. Also, I really like the gym for the space and equipment.

Loved the stay here. It was extremely convenient and affordable. All of the amenities available are listed on the site. The gym was great. The rooftop was amazing and the pool was small but overall a great energy. And if you’re looking for something simple, and straightforward that’s located in the history, District, all of the workers were extremely kind and friendly. The breakfast in the lobby was really good on the right hand side when exiting. The restaurant on left-hand side when exiting is more just for the looks not so much the quality.

It was a very nice hotel. The rooms were clean and roomy. The front desk was very accommodating, fulfilling our requests and needs. We held our daughter's wedding there and was blown away by their preparations, their attentive staffing, fulfilling our every desire and surpassing our expectations. Sadly, there was a huge downpour of heavy rain right before the outdoor wedding, and the staff jumped right on it. They moved the wedding chairs 3 different times and the trellis also that was covered with flowers. They made it such a positive, easily negotiated experience, despite our disappointment with the rain, and there was never a complaint from them or acting put out. I was so appreciative of their "can do" spirit and their positive attitude. Because of this, the wedding was still a very wonderful experience! The flowers they provided for the table was exquisite and matched her colors perfectly. The food for the dinner was extraordinary, in presentation and taste, and there was more than adequate servers who did an excellent job. We honestly could not have been more pleased, and see no room for improvement. Keep up the good work Hilton Mexico City

The staff were always very friendly! The lobby is so beautiful and the bartenders were great! It has 2 restaurants in the hotel which are both amazing to dine at. Room service was quick.nnThere gym is one of the nicest ive been to when travelling and has a personal trainer to help if you need it.nnThe location is prime if you want to be emerged in the culture definitely recommend taking a walk on the strip closer to the evening there is so much going on.