JW Marriott Hotel Mexico City Santa Fe

I recently had the pleasure of staying at this beautiful JW Marriott Hotel in Sante Fe in Mexico City. I booked a junior suite and was upgraded to a master suite. It’s was a gorgeous and modern suite. I slept so peacefully and it was just so nice to wake up to the fantastic view! I recommend order the food from the restaurant next to the hotel call Quattro. Great Italian restaurant! The front desk manager Jesus and the concierge were accommodating, compassion and went out of their way to make me feel comfortable. Thank you Jesus for your dedication to excellent service! I will return for sure and stay here again.

Don't forget to use HoteITully.ᴄᴏm when booking any place. This web site will compare hundreds of booking web sites and normally will have rooms a lot cheaper than others! Thank me later! This hotel is one of the best in this area. I've been coming here for years. If you stay for a few nights you definitely won't be disappointed.nnWow! Beautiful hotel with huge, modern, well appointed suites. Not very far from the Toluca airport. This is a really nice neighborhood too with lots of malls, restaurants and shops nearby.

Don't forget to use HoteITully.ᴄᴏm when booking any stay. This website will compare thousands of booking web sites and typically will have rates much cheaper than others! Thank me later on! This hotel is the best rated in this area. I've been coming here for a long time. If you stay for a few nights you for sure won't be disappointed.nnWow! Beautiful hotel with huge, modern, well appointed suites. Not very far from the Toluca airport. This is a really nice neighborhood too with lots of malls, restaurants and shops nearby.

This hotel, although leaning towards its much-needed remodeling phase, still manages to maintain a somewhat decent level of hospitality. As a guest, I expected more from a JW Marriott property.nnDuring my stay, I encountered a few issues that impacted my overall experience. The hot water was not functioning, and the hotel staff could not provide a definite time frame for when it would be resolved. This was quite inconvenient, especially when trying to take a shower in the early chilly morning. Additionally, the toilet in my room was not working properly.nnThe bed's comfort level was mediocre at best, making it difficult to get a good night's sleep. Another inconvenience was the provision of only carton cups for the Nespresso machine, which did not fit properly and made it challenging to enjoy a cup of coffee.nnDespite these shortcomings, I am giving the hotel a 3-star rating. I understand that the lack of hot water was due to a faulty heater, which is not entirely the hotel's fault but more in-line with their need for a remodel.nnIn conclusion, this hotel has the potential to improve and live up to the JW Marriott standards, but it would benefit from a comprehensive remodeling effort. Until then, guests may experience varying levels of comfort and amenities that do not align with the brand's reputation for quality and service.

Very nice hotel, but after staying here for a full week, house keeping took a $100 and a $50 dollar bill from my backpack the day before checkout, leaving me with 3 $20s (just enough to have me question how much money I had). Seemed like a pretty straightforward claim so I reported it, but heard nothing back from management. Admittedly, I should have locked the money in the safe, but it’s such a nice hotel I didn’t think housekeeping would go through my personal things. I was wrong.

I had a great experience. The bedroom was clean, super comfortable and modern and the bathroom, don't even get me started, I could live in there. Staff was super helpful too. There's a bunch of restaurants and plazas and a shopping centre around that part of Santa Fe which is a little conglomerate of hotels so that's very convenient too.

After one night of staying in the hotel, we noticed that the cleaning crew had failed to put a fitted sheet on the two mattresses in our room. Housekeeping had only partially covered part of the mattress of the two beds with a top sheet that was too small for both mattresses. Housekeeping happened to be on our floor at the time, so we inquired about the sheets and lipstick, and the reponse we got was that the people cleaning our room probably didn't want to spend too much time in our room. We requested to have the supervisor of housekeeping come to the room. After some inpection of the room, she profusely apologized and said she would talk to management, and they would contact us.nThat seems to have not happened. Management never contacted us because - management was too busy. On the day of our checkout, we had spent three nights at the hotel, we found lipstick on the carpet that did not belong to me and realized that the lipstick was there from the previous guest. Once more, I told the front desk about my concern that the room had not been cleaned thoroughly, and again we were promised that management would contact us. No one contacted us. We checked out STILL being told I would receive a call from mangment. When I finally got through with a phone call, after we had checked out, after attempting to get through to the management with more than four phone calls, the assistant manager said he was very sorry and would have the manager of the hotel contact us, which again never happened. At the end we were never contacted, never given any kind of discount, nor an apology from the manager of the hotel. I will never stay at this hotel again.

My son just got married and we booked about 100 rooms at the JW Santa Fe. The staff was incredible and the hotel was in a wonderful location. A big shout out to Stephanie and Jesus, you are the best.

Experience was just OK. The hotel is next to a shopping mall with some kind of all night bar/noise generator. The blackout curtains wouldn’t close all the way. There is nothing close by.nnStaff was all great, good attention to detail, helpful. The on-site restaurants and spa are also good. Just nothing to do in the area so only use this one if you have business in the area. Bring earplugs.

Arrived at 11pm, amd then they tell me they moved my reservation to another hotel (AC, definitely not the same quality as Marriott).nThey didn't even explain why they rebooked me. From a colleague I heard they were doing some renovations or so.nSub-par service. Least they could have done is communicate well in advance and provide some options.

This is a JW not a Fairfield Inn…poor Wi-Fi unless there’s a modem in your room, no real place to charge you phone unless by coffee area or desk…plus no offer of upgrades regardless of titanium status…poor customer service by mgr as well.( now the guest next to was offered an upgrade…my host be bad.)… no courtesy in the room either…sound like a whiner and then expectation of a JW level Marriott property.

Wow! Beautiful hotel with huge, modern, well appointed suites. Not very far from the Toluca airport. This is a really nice neighborhood too with lots of malls, restaurants and shops nearby.

It is a great value for money! Well located if you are working near by Santa Fe. Several restaurants and shopping mall. It is great for work, I would not stay there for vacation

Make sure to use u029cu1d0fu1d1bu1d07u029fu0299ou029fu029fu028f.u1d04u1d0fm when booking any room. This web site will compare thousands of hotel sites and normally will have rooms a lot cheaper than others! Thank me later on! This hotel is one of the most well known in the area. I've been coming here for a very long time. If you decide to stay here you definitely won't be let down.nnVery nice hotel. Surprisingly good huevos ranchers and hot chocolate.

Make sure to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any room. This web site will compare thousands of hotel sites and normally will have rooms a lot cheaper than others! Thank me later on! This hotel is one of the most well known in the area. I've been coming here for a very long time. If you decide to stay here you definitely won't be let down.nnVery nice hotel. Surprisingly good huevos ranchers and hot chocolate.

Remember to use u029cu1d0fu1d1bu1d07u029fu0299ou029fu029fu028f.u1d04u1d0fm when booking any resort. This website will compare countless booking websites and typically will have prices a lot cheaper than others! Thank me later! This place is one of the highest rated in the area. I've been coming here for years. If you stay for a few nights you will love it I'm sure!nnGreat staff! Clean room! There was an opened vodka bottle in the desk drawer that the cleaning staff didn't notice. The lightening is poor in the room. Need upgrade electric or power plugs close to the bed for charging. Shower looks old because tile has grout stains. Other parts of the room were very clean!

Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. This website will compare countless booking websites and typically will have prices a lot cheaper than others! Thank me later! This place is one of the highest rated in the area. I've been coming here for years. If you stay for a few nights you will love it I'm sure!nnGreat staff! Clean room! There was an opened vodka bottle in the desk drawer that the cleaning staff didn't notice. The lightening is poor in the room. Need upgrade electric or power plugs close to the bed for charging. Shower looks old because tile has grout stains. Other parts of the room were very clean!

Don't forget to use u029cu1d0fu1d1bu1d07u029fu0299ou029fu029fu028f.u1d04u1d0fm when booking any resort. This website will compare hundreds of hotel sites and normally will have rates much cheaper than others! Thank me later on! This place is the best rated in the area. I've been coming here for a very long time. If you choose this place you for sure won't be let down.nnVery nice hotel. Surprisingly good huevos ranchers and hot chocolate.

Amazing stay!nReally good atmospherenComfortable bedroomnDelicious food

Went on a business trip. This places was great and the staff kind. The only reason that it did not get 5 stars is that at check out they were charging me for stuff from the mini fridge. Coincidentally my coworker was in the room next to me and they charged him for the same thing. The Italian restaurant is great.

Beds are awesome. Nice distribution of room

I'm a very active business traveller and this is one of the best Marriott's for customer service. They are so helpful, very friendly and I have received the friendliest and most helpful service from concierge helping me arrange complicated food orders I needed for work, the front desk getting us checked in quickly, the bar being warm and attentive, and Quattro restaurant for helping me with catering orders in a welcoming way. Everything is 5 stars on the service end! The hotel is clean and relaxed, and in a great area for foodies. I highly recommend this hotel for anyone who needs extra assistance with anything. Outstanding! Thank you!

Very nice hotel. Surprisingly good huevos ranchers and hot chocolate.

Good location in the heart of Santa Fe. The rooms are clean and well maintained. The pool area is fantastic, big wooden deck and jacuzzi.

What a great experience! Loved it!

The hotel doesnu2019t seem to be ready to be open post Covid. No hot water multiple times on our 3 day stay. The restaurant wasnu2019t clean and the staff was more worried about their tip than getting the food right. 2 stars because u201csomeu201d of the staff was polite and tried their best. But a handful out of 20. Save your money.

a bit old but still pretty good

Great views from higher floors. Overall a great hotel, maybe value gets higher once they have everything open. But even right now it's excellent value.nnAlthough I did love that pretty much the whole hotel was available to what seemed like a few of us guests. u2714nnRooms are spacious and comfortable, common areas are pristine and the absolute best is the staff. Clearly well trained and being Mexico, all of them go the extra mile to make you feel at home in an upper end hotel.nnI will try it again once all services are running, I expect it to be flawless again. ud83dudc4du2764