A comfortable hotel with spacious rooms, great food options, and closeness to activities.nnMy room was a suite, and had a sitting room, bedroom, desk, and very large bathroom. I didn’t hear any noises minus a screaming kid on my last night.nnIf you have access to the premium level lounge, skip it for breakfast and go to the main breakfast buffet in the ground floor. The food in the premium lounge was a huge letdown, and mostly just local traditional cuisine and not a ton of options. The regular breakfast buffet was great, with so many more options for all cultures and visitors.nnStaff for the most part can speak some English, and I was able to check in and get food without issue.
After staying at a few Barceló hotels, I have to say this was my worst experience. First night we had to change rooms from the smell of smoke coming from Sonora Grill inside the hotel. One reason we decided to stay here was for the indoor pool sauna and steam room. The pool was great but the sauna or steam room were out of order for 5 days. The day that we tried it. It was cold and we asked to return at a scheduled time so it would be up to speed. When we returned it was the same. Big disappointment. Also the towels smell like diesel fuel. No thanks. Such a nice looking hotel to function so badly.
We did not have a good experience at this hotel. We paid extra for a room with a king bed, but upon check-in they didn’t have any available. Then they told us they didn’t have any available for our entire 5-day stay. The air conditioning did not work in our room, so it was stuffy and hot. The water pressure in the shower was a trickle at best. The phone did not work in our room so we could not call the front desk. We did not find the front desk staff to be helpful at all with our concerns. I do think the problem is with this specific hotel and not the chain, as we had a wonderful stay at the Barcelo in San Salvador.
I am giving them 1 star for charging me twice for the same stay due to their system error. I’ve tried on several instances to get refunded and have been routed to other people to no avail. When I checked in, the hotel staff had told me that I had nothing to worry about and that it has been taken care of, yet nothing was ever resolved.
We stayed here for 7 nights and the rooms and services were excellent. We even stayed an extra night and the staff could not have made us more welcome! Key things are: a great bar and tequila marguaritas, large clean rooms, great breakfast and great gym. Highly recommend!!
Excellent hotel in the histórico central district. Rooms were comfortable. Interior lobby is inviting. Several restaurants on-site. Sonora Grill which is not associated with the hotel was excellent. Prices were very reasonable. Would stay here again.
Nice city hotel, very conveniently located close to everywhere, even to the legal pot smoking park next to the Parliament building. The service is friendly. There is good choice of restaurants including steak and sushi at the hotel. The rooms are modern and clean but needs maybe here and there some renewal. The staff is friendly and helpful. There is a gift shop as well as exchange house but the rates are not favorable so would recommend you to change money outside. There is a pool and spa as well. The music in the lobby gets into the rooms, though. All in all conveniently located hotel and not the most expensive.
The hotel is nice but I don’t quite feel safe. A few months ago they stopped doing the room card tap so anyone on the street can follow you up to the room. Also I don’t feel it’s earthquake safe at all. The building it literally crumbling and they kept telling us there was NO damage at all!nIf you feel the hallway floors are bent it’s becuz they are!
The hotel is beautiful, the rooms are big and the service is top-notch.nThe breakfast was also great they had a big selection of food, and the bar has also great drinks at good prices, everyone at the hotel was very helpful and nice from the guy who was at the door to the cleaning staff.nnI will stay at this hotel again for sure !!
I stayed there for one night and had a nice and comfortable room. Really clean, friendly staff and really nice breakfast. Hotel is in a good area of the town with a lot of things to see around. The staff is really friendly and helpful. It was a bit noisy in the evening (my room was on a lower floor) but at night it was quiet. I enjoyed my stay and would choose the hotel again.
Me and my daughter stayed there for a short vacation and we love it. The staff was quite friendly and professional throughout the entire hotel. The location is excellent, close to a lot of points of Interest to visit. The rooms are well equipped and clean. It can't get any better for the price. The Breakfast was priceless. Very nice pla e to stay when visiting Mexico city 👏 👌 😍 Can't wait to book my next adventure and pick this hotel again. I highly recommend it.
beautiful hotel, rooms are spacious, good amenities. toilet flush doesn't work very well and the water pressure for the shower is poor. nicely located with tons of restaurants near by. walking distance to all the landmarks. staff is friendly and helpful, wifi connecting is a bit tricky, ask the front desk for UN and PW.
Excellent service and location. I stayed for 7 days and the great customer service was a constant. The location allows you explore a lot of the museums and other attractions. The breakfast buffet is amazing. There are a ton of good places to eat walking distance from the hotel. Overall a great experience and will be coming back.
I really liked the place. Itu2019s well located, big and has some good value for money. Itu2019s not the newest but they got everything you need. The TV signal was strangely grainy, like in analog times.
Beautiful hotel, perfect location for a tourist, got the breakfast package absolutely worth it! Food was delicious!!! Ran into the problem that the balcony door wouldn't lock and there were people next door with kids who were trying to peak into our room, very noisy too ud83dude44
Very affordable and in a good location of the city. The breakfast is good and has many options. The rooms are also very spacious. Only feedback is that the service is a bit weird here. They make you sign every free breakfast meal. They also donu2019t follow up on laundry service.
Very affordable and in a good location of the city. The breakfast is good and has many options. The rooms are also very spacious. Only feedback is that the service is a bit weird here. They make you sign every free breakfast meal. They also don’t follow up on laundry service.
Excellent hotel from entering the lobby to the room. The best things are the rooms. They are spacious and comfortable and designed well to maximize how you feel in the room. Besides being clean and having food services the value is very good for the price. The location is great as well since most things are in a u201cLu201d between the zocalo and then over to Reforma and to the park.
Nice, well-located hotel with very attentive staff and good views of the city. The price is good value also. One thing that could be improved is that the cleaning staff often knock on the door or open it to ask if you want the room cleaned at around 9am, which is needlessly early! Aside from that, would fully recommend
Stayed three nights in June 2022 for vacation. Excellent location, very central. Staff is super friendly and helpful. Great breakfast buffet and premium lounge. Rooms are spacious and even though they did not have designated accessibility rooms, it still worked out as the staff did their very best to accommodate the special needs (such a bringing a shower chair).nnUnfortunately our first room had bed bugs. However, I still gave this hotel 4 stars as the staff handled this issue in a very appropriate manner and upgraded us to a suite for free.nnSo all in all an excellent service and staff experience from which many hotels in the USA could learn in terms of customer friendliness and consideration.
I was happy with the location of this hotel and the beautiful amenities. I did not like that I stayed 7 nights and I kept having to call them for toilet paper as they did not clean my room often. I had asked for every other day cleaning service and I think they only cleaned it once or twice. Also the staff wasnu2019t very friendly. And the floor we stayed on was very loud and the doors slammed all night long. I would give it a 3/5
Amazing!! The stay was incredible, the hotel is a dream, we love the experience and hope to return! the food, the room services, the cleaning, the staff, the location, the sound of the piano, everything absolutely everything was perfect! I recommend it 100% thank you for the best experience
This hotel is excellent place to stay in Mexico City. Hotel is well kept and staff is exceptional. Their breakfast is superb with lots of options. We enjoyed our stay and hospitality.
Great location and spacious rooms at a very reasonable price, but the service is appalling. Iu2019ve stayed there three times. Each time the check inu2014Despite there being no line to speak ofu2014took at least 10 minutes. The bartendersu2014when you can find them!u2014are surly. Little things are also always off in the rooms as well. No trash cans , no wash cloths, just random. Clearly badly managed. Will never go back. Would rather pay more for better service.
The hotel service was great and very accommodating. I would highly recommend upgrading to premium for the early check in and late check out. The did was also amazing that comes with the premium or can be purchased.
Nice rooms for a 5 star hotel. Attentive staff. Good prices! Even in 2022 the stay and staff were amazing! The hotel has been updated in the pandemic with some wonderful details. I will return.
We choose this hotel because we went to celebrate our 25 years of marriage and family living close to Reforma and many attractions to show our children. But on our second day we found a bed bug in our bed, the manager in turn accommodated us in another 2 rooms, we could no longer sleep or enjoy our stay we had to take all our luggage to a laundry so as not to take any bed bugs in our clothes, they told me that they would talk to me by phone or via email but nobody did. I think they had to at least make us a refund .