Meriton Suites Mascot Central

Drain in shower did not drain fast enough resulting in water everywhere unless you kept turning water off for drain to catch up. I left my orthopaedic thongs either in the pool/spa area or in the room. But hotel staff said they could not be found. I find that hard to believe. Very small flies everywhere. In the loddy and in the room. Not 5 star service at all. I have received better service at a country comfort.

I stayed here on 3 occasions in the last month. First time was fabulous...couldn't fault it. The second time was pretty good too but there was a party in the neighbouring building which kept me awake. And then the third time was good too, except the room was a little run down. All in all a great place to stay, fab location, reasonable price and lovely staff.

Close by the airport with all facilities around. Nice neighbourhood. Train to the city within walking distance. Beautiful appartment with quality appliances , facilities and services. Staff is friendly and helpful. Cannot fault it for the price. I highly recommend it.

Large space, very clean and modern. Has all the amenities we need. Also has a washing machine and dryer. Close to public transport. So convenient to get to the city and airport. We will come back again. Would definitely recommend.

Comfortable bed in a comfortable apartment. Well equipped kitchen included full oven and a range of utensils. Additional items available by request: Stickers in cupboards show lists of what is available.nTV in both living and bedrooms. Desk and chair reasonably comfortable for short periods, as is balcony dining setting.nClothes dryer is very loud, so need to be thoughtful about timing of use. Soundproofing seems effective for everything else.nPool is cold, spa is great, sauna needs a warm up before use.nStaff very friendly sounding and quite helpful, but perhaps not great at listening and not very quick to respond. Eg. I asked for a sewing kit in the evening, they said they’d send it up, I called back an hour later, again they said they’d send it up. I said I’d prefer to have it within half an hour, but I HAD to have it by 5am. Waited another hour before giving up and going to bed. Thankfully I found it tied to my door handle in the morning, and they provided 3 of them 😐nCalled from the pool to say the spa wasn’t working and somehow she thought I said telephone. Read the signage and fixed the spa myself. (Twisted the emergency stop button and it started)nOn-site parking, shared with other businesses, is not very convenient layout and sometimes full. ($30/day lasts until after checkout time)nVery handy location, with Woolworths and cafes 5 minutes walk.nRooftop garden a small but pleasant spot. Viewing deck gives view of planes at airport and includes binoculars.

Booked a room for myself and my parents. My parents’ TV was broken and the maintenance guy was already gone for the day. The next day a woman came into the room while my parents were napping and started putting the towels on the floor before even checking that someone was in the room. My parents told her it wasn’t needed and she left (but also left the towels on the floor and didn’t bring new ones).nnThen, on my last night before having to do a 5 hour drive, the people next door decided to use the dryer at 10PM. I warned reception who went to knock and I’m guessing no one answered as the dryer went on from 10PM to 6.30AM, waking me every 20 minutes with loud ‘CLUNK’ noises. I told reception again in the morning and all I was told was ‘hopefully it won’t happen next time’. There definitely won’t be a next time.nnThe carpet in the room looked disgusting as well and apart from light vacuuming, I doubt they do any carpet washing. One of the TV remotes was missing the battery cover and just the overall maintenance for the price wasn’t up to standard.nnLocation was nice though.

Stayed here for 1 night before an early morning flight. The room was spacious and clean. It was safe for a toddler. I liked that there was a starter pack of dishwashing liquid, laundry detergent as well as bathroom products. Didn't get a chance to use the pool/gym so hoepfully next time.nThe hotel doesn't offer a fee free payment method (they claim it is due to cash/covid), however, they provide toilet rolls & tissues leftover from the previous guest.

Stayed here for 1 night before an early morning flight. The room was spacious and clean. It was safe for a toddler. I liked that there was a starter pack of dishwashing liquid, laundry detergent as well as bathroom products. Didn't get a chance to use the pool/gym so hoepfully next time.nThe hotel doesn't offer a fee free payment method (they claim it is due to cash/covid), however, they provide toilet rolls & tissues leftover from the previous guest.

We had our 1 year old with us. We thought we could have a mini vacation away from home for our anniversary. Luckily our daughter wasn’t sleeping well that night. It was around midnight when the hallway and the wardrobe in the room became flooded. The washing machine I had used was broken and was excessively leaking water. Even after all the machines had been turned off. I don’t know what happened but some of the clothing in the room became damaged from the excess as well as shoes. I was worried because if we had slept through our daughter sleeping in the cot is the closest to the ground so it would have been worse news if anything happened. They had us moved to different rooms. First room was small and had no balcony and second room had the balcony facing the highway so was very noisy. It was 12:45am by the time we settled into the new room and we were all exhausted. I had told them the next day I want a room exactly what I paid for not near a highway. We had to leave the room at 10:30am and be back at 2pm for the next room to be ready. All the manager could offer at the time was free parking and extended check out for the situation that happened. Me and my husband decided not to stay the second night and left with a refund which they were VERY reluctant to give for the second night. We’ve stayed at this hotel before and other Meriton hotels previously and had such great experiences but this has been the worse experience by far.

Excellent room, with all cooking cleaning and washing amenities included.nVery comfortable kingbed. Helpful staff. Steam and spa was a bonus. Didn't use the gym or pool this time.nThos hotel appeared superior in quality, but services and pricing!nEasy recommendation.