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Pacific hotel brisbane

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About Pacific hotel brisbane

At the Pacific Hotel Brisbane, experience modern, 4-star hospitality. The spacious guest rooms, which feature generous open-aired balconies, free wi-fi, and contemporary conveniences, look out into the city skyline and Roma St Parklands. Comfort and style are combined throughout the rooms. The One & Two Bedroom Suites are excellent for family travel, and the Deluxe View suites capture the breathtaking scenery.

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Reviews (830)

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Soph Meldrum
February 19, 2023
Great hotel for the price. Service is brilliant with everyone lovely and helpful excluding those working in the restaurant area who are quite rude and unhelpful. Rooms are a good size with good AC and amenities such as a mini fridge. Carpet and bathrooms could use a good clean though. Parking is a struggle but not hard if in a small car as there are structural pillars in the way to wind through. Limited parking as well so get in early.
Mikel Nomikos
January 16, 2023
This is a solid hotel. The rooms are generously sized, beds are large and comfortable with high quality sheets, the aircon pushes out cold air like a beast, and despite the somewhat ungenerous approach to toiletries distribution (locked down pump packs), decent quality accommodation. Might have been a 4 stars hotel 20/30 years ago. Not sure if I'd call it that now.
H Wai
January 8, 2023
I went to the Pacific Hotel on NYE for a birthday event. First of all the bar at the entrance of the hotel had no vodka. This is pretty weak considering it was NYE and you'd expect for the bar to be fully stocked. Also the bar is a cashless venue.nnOur event's room was on level 10, the event room was nice and the view was nice. Food was delicious, Broccoli salad was my fave.nnThe negatives were the microphone/speakers were distorted could barely make out what was being said. We ended up turning off the mic. We had a drinks package included but I noticed staff were providing low alcoholic beers.nnThe female bartender in the event's room was rude and unprofessional, she cut off the lady who paid for the entire event 2 hours into the birthday. I'm my opinion, the lady was sober as a judge. The manager sorted it all out which we appreciated.nnA little advice, if you do plan an event here. Make sure you know exactly what's provided and ensure all technology is in working order.
Rafe Ho
November 15, 2023
I stayed here for 6 nights. The hotel gave me room 407 but it’s really dark in the room in the night. The reception guy told me all their rooms were the same style and showed me 3 rooms next to pool to convince me all rooms in this hotel were the same so I gave up to change the room and requested 2 lamps to make the room brighter.nWhen I turned on the air con in 407, the moldy smell was quite strong and I had to say it is really stinky. It seemed the hotel never cleaned the air con. I can’t sleep all night because I have asthma and can’t put up with this smell. I use the inhale to make me comfort. The worst is I found blood stain on the pillow in the morning. This is disgusting.nThe 407 faced the construction site. The site started to work at 6:45AM. It is really noisy. The hotel shall think about for your customer how can a person stay in a stinky and noisy room for 6 nights and gave me room 407.nnI checked with the reception girl next morning to help me if I can change the room. She told me after 10 mins there is a room 603 available. This room is brighter but still has a smell from the air con but not that strong as 407. It is lucky the smell is gone after the air con running a few hours. If 603 or other rooms are available, why don’t the reception check and change for me last night?nIf you need a brighter room, please don’t stay here. Check with the hotel if the construction site is still there. I don’t think the construction will finish in short time because they are just digging the basement. This is my first and last time to say here. There are many choices in Spring Hill or CBD.
Daniel H
November 1, 2023
Hotel looks old from the outside, but the rooms look like they have been freshly renovated. The bed was one of the most comfortable hotel beds I've slept in. There is a lot of outside noise that didn't penetrate the room, which helped when sleeping. Staff were super helpful and friendly. Close to Roma St train Station.
Dinuka Jayawardena
October 12, 2023
Great location and frienfly staff but the good stops there. Tired looking rooms and they need more sound proofing. Could hear everything that's going on in the lobby and the gym. And it has to be the worst car park known to mankind. Why do you have to put so many poles in the middle and we have to drive through them 🤯
Top 10s
September 25, 2023
The location was amazing. The buffet breakfast was really nice. A lot of options and the buffet staff were constantly on top of keeping everything fresh and topped up. The staff were really friendly and our room was available early so we had an early check in. The car park is not good but understandable due to the structure of the building.
Karen Hutchings
August 4, 2023
Amazing staffnPleasant restaurantnClean and comfortable roomnReasonably pricednThanks for all your help it was greatly appreciated.
Drew Bacca
July 25, 2023
The room was comfortable and the shower was excellent. Overall I was comfortable there and it was a good walk to places. But our initial experience wasnu2019t great when we first walked in. While friendly enough at the reception, we went upstairs to try our swipe access and it didnu2019t work. So we went downstairs to advise them and we were informed that the battery to the access point on the door was dead. So they asked if they could bring the trainee up to fix it. After waiting a while we went upstairs and waited by the door. Two staff members came upstairs to fix the door but it took about 15-20 minutes. My friend by this time had to leave and all I wanted to do was freshen up before heading to a function I was already late for. They were apologetic but when I asked a question, they were quite short with me which was disappointing considering the situation. What would have been nice is the hotel realising the issue was an inconvenience and placing us in another room. Checking batteries to doors sounds like something that should be routinely undertaken at a hotel. The next two days when walking past reception, the staff at reception never looked up to smile or say good morning/good evening, which I found strange. There were pretty unpleasant smells in the hallway near the lift and the door of our room. I wonu2019t rush back to visit this hotel again unfortunately.
Drew Bacca
July 25, 2023
The room was comfortable and the shower was excellent. Overall I was comfortable there and it was a good walk to places. But our initial experience wasn’t great when we first walked in. While friendly enough at the reception, we went upstairs to try our swipe access and it didn’t work. So we went downstairs to advise them and we were informed that the battery to the access point on the door was dead. So they asked if they could bring the trainee up to fix it. After waiting a while we went upstairs and waited by the door. Two staff members came upstairs to fix the door but it took about 15-20 minutes. My friend by this time had to leave and all I wanted to do was freshen up before heading to a function I was already late for. They were apologetic but when I asked a question, they were quite short with me which was disappointing considering the situation. What would have been nice is the hotel realising the issue was an inconvenience and placing us in another room. Checking batteries to doors sounds like something that should be routinely undertaken at a hotel. The next two days when walking past reception, the staff at reception never looked up to smile or say good morning/good evening, which I found strange. There were pretty unpleasant smells in the hallway near the lift and the door of our room. I won’t rush back to visit this hotel again unfortunately.
Drew Bacca
July 25, 2023
The room was comfortable and the shower was excellent. Overall I was comfortable there and it was a good walk to places. But our initial experience wasn’t great when we first walked in. While friendly enough at the reception, we went upstairs to try our swipe access and it didn’t work. So we went downstairs to advise them and we were informed that the battery to the access point on the door was dead. So they asked if they could bring the trainee up to fix it. After waiting a while we went upstairs and waited by the door. Two staff members came upstairs to fix the door but it took about 15-20 minutes. My friend by this time had to leave and all I wanted to do was freshen up before heading to a function I was already late for. They were apologetic but when I asked a question, they were quite short with me which was disappointing considering the situation. What would have been nice is the hotel realising the issue was an inconvenience and placing us in another room. Checking batteries to doors sounds like something that should be routinely undertaken at a hotel. The next two days when walking past reception, the staff at reception never looked up to smile or say good morning/good evening, which I found strange. There were pretty unpleasant smells in the hallway near the lift and the door of our room. I won’t rush back to visit this hotel again unfortunately.
Drew Bacca
July 25, 2023
The room was comfortable and the shower was excellent. Overall I was comfortable there and it was a good walk to places. But our initial experience wasn’t great when we first walked in. While friendly enough at the reception, we went upstairs to try our swipe access and it didn’t work. So we went downstairs to advise them and we were informed that the battery to the access point on the door was dead. So they asked if they could bring the trainee up to fix it. After waiting a while we went upstairs and waited by the door. Two staff members came upstairs to fix the door but it took about 15-20 minutes. My friend by this time had to leave and all I wanted to do was freshen up before heading to a function I was already late for. They were apologetic but when I asked a question, they were quite short with me which was disappointing considering the situation. What would have been nice is the hotel realising the issue was an inconvenience and placing us in another room. Checking batteries to doors sounds like something that should be routinely undertaken at a hotel. The next two days when walking past reception, the staff at reception never looked up to smile or say good morning/good evening, which I found strange. There were pretty unpleasant smells in the hallway near the lift and the door of our room. I won’t rush back to visit this hotel again unfortunately.
Maree Crowe
July 15, 2023
Excellent customer service.nRooms were very clean.nRestaurant food was fantastic ud83dude0bnOnly issue was the parking spaces, not much room for error.
Jeannette Milner
June 17, 2023
I would not recommend this hotel.nnWe arrived today to find our suite had not been serviced and the previous occupant had left a real mess. Not a good start.nnWe were allocated a different suite only to find the air-conditioning didn't work and the temperature had dropped to 15c. We were provided with an electric heater which had no fan and was next to useless.nnWe then found that the smoke detector was non- functioning with bare contacts exposed.nnWe had to make a total of three trips to reception to have the keys reactivated as they worked the lift but not the door.nnThe towels are thin and of poor quality and the car- park is difficult to access and may not be available as there are not enough spaces for every room.nnAt $698 for two nights, we would have expected accommodation of a high standard. The only good thing I can say is that the poor staff are doing their best and are extremely polite.nnI tried to contact the manager on the email address given by the evening on duty manager only to find it blocked.nnIn reading other poor reviews therenIs often an apology from the owner/manager but clearly he does nothing to rectify the problems.
Robert Napier
June 1, 2023
The rooms are adequate, I rated 2 stars because the mattress was too soft for my preference. When you sit on the side of the bed the mattress almost compresses to nothing, poor inner Springs, but I do like a firmer mattress so might be just me.nLocation and views are great, staff are quite friendly and helpful.nThe place has obviously been around since the 80s I'd say. They have renovated the rooms well but not spent money where really needed. To much interior design not enough practical thinking.nThe door to the balcony was practically frozen in its tracks (please replace the rollers at the bottom - that's all it needs). The door not opening really ruins the experience of the balcony and view.nWhy is there a feature panel behind the TV and a super funky desk chair, Jesus spend the money on more hanging space, there was enough space in the room for more.nThe rooms are comfortable, the renovation is modern, the location is excellent and staff are friendly. I would stay again all in all but my not be my first preference.
Oliver
May 21, 2023
Rooms are dimly lit, aircon is not powerful enough. Bathrooms are good though great showers but lack an exhaust fan. Beds are not too comfortable. But apart from that pretty good place. Definitely not a four star hotel though.
Jilong Zhang
May 7, 2023
Partner and I stayed for 2 nights. I found the room comfortable with a decent view. Bed was really comfortable but no complementary bottled water in the fridge.nWe had hired a car for day one, and despite hotel parking being advertised as complementary, in reality I think most people miss out because of availability. Street parking outside the hotel on Wickham Pde is ticketed until 10pm on weekdays, ranging from $1.50 and hour to $5.50. To avoid paying, my partner and I drove into the city for dinner and nightlife and returned after 10pm.nThe location is great. It's a short, scenic walk directly to Queens Street Mall and the heart of the city.

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Sunday 00:00 - 00:00
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